Orders are shipped within 3-4 weeks of your order (beginning the business day after order is placed - excluding weekends and major holidays) to allow for your jersey(s) to be handmade. To be clear, we don't stock anything - your jersey(s) are truly custom and made to order. All orders are shipped via the USPS. 

Please note that shipping times will extend in December through the first quarter of every year, and the extended turn times will be communicated on the website. If ordering for Christmas, we suggest placing your order at least 5 weeks out to be on the safe side of safe.

Once an order has been processed (you'll get an email when it is) it cannot be edited or cancelled. As a result, order cancellation or modification requests are handled on a case-by-case basis. If your order must be modified or cancelled, please email as soon as possible and we will do our best to accommodate your request. But be warned - we cannot edit or cancel an order after your order is processed.

Once your order has been placed, you will receive an email notification with your receipt and order details. Once your order is shipped, you'll get a tracking notification sent to your email. Note that we are not responsible for delays in shipping once picked up by the carrier.

Any packages shipped back to Retro City as a Return To Sender due to an incorrect shipping address will be subject to a $10 Return To Sender Fee to cover reshipment costs. The customer will be notified of said return by a customer support representative, the delivery address will be re-confirmed, and the Return To Sender Fee will be invoiced and be made payable through the original payment method.